Terms & policies
The terms and policies for booking with Sanju Travels.
Terms & Conditions
These terms apply to bookings made with Sanju Travels ("we", "us"). By booking a trip or service with us, you agree to them. 1. Bookings & payment A booking is confirmed once we have received full payment, unless we have agreed otherwise in writing. All prices are quoted in Indian Rupees (INR) and include only the services expressly listed for each package. 2. Prices & inclusions Prices are subject to availability and may change until your booking is confirmed. Please read each package's inclusions and exclusions carefully before booking. 3. Your details & travel documents You are responsible for providing accurate traveller details and for holding valid identification and any visas, permits or documents required for your trip. We are not liable for losses arising from incorrect details or missing documents. 4. Changes to your trip Itineraries may need to change due to weather, availability, road or local conditions, or events beyond our control. Where a change is needed, we will offer the closest reasonable alternative. 5. Our role We arrange travel services provided by third parties such as hotels, transport operators and activity providers, and act as an agent for those suppliers. Their own terms may also apply to your booking. 6. Liability We take reasonable care in arranging your trip, but we are not liable for the acts, omissions or default of third-party suppliers, or for events beyond our reasonable control. 7. Contact Questions about these terms? Please contact us using the details on this website.
Refund & Cancellation Policy
This policy explains how cancellations and refunds are handled for bookings with Sanju Travels. 1. Cancellation by you To cancel, please contact us using the details on this website as early as possible. The following charges apply based on how far before departure we receive your written cancellation request: • 30 days or more before departure: 90% of the trip cost is refunded. • 15–29 days before departure: 50% is refunded. • 7–14 days before departure: 25% is refunded. • Less than 7 days before departure, or no-show: non-refundable. (These are our standard timelines. A specific package may state different terms, which then take precedence.) 2. Supplier & non-refundable charges Some costs — such as flights, visas, permits and confirmed hotel or activity bookings — may be non-refundable or carry supplier charges. These are deducted from any refund. 3. How refunds are paid Approved refunds are made to your original payment method, usually within 5–10 business days of approval. Payment-gateway timelines may add to this. 4. Changes or cancellation by us If we must cancel a confirmed trip for reasons within our control, you may choose a full refund or an alternative trip of equivalent value. We are not responsible for cancellations caused by events beyond our control (force majeure), though we will help you recover what we reasonably can from suppliers. 5. Contact To request a cancellation or refund, please contact us using the details on this website.
Privacy Policy
This notice explains how Sanju Travels handles the personal information you share when you book or enquire with us. 1. What we collect We collect the details you give us to make a booking or enquiry — such as your name, email address, phone number, and the trips or services you are interested in. 2. How we use it We use your information to process and confirm your bookings, arrange your travel with the relevant suppliers, contact you about your trip, and provide customer support. 3. Payments Payments are processed securely through our payment gateway (Razorpay). We do not collect or store your full card or bank details. 4. Sharing We share only the information necessary to fulfil your booking with the suppliers involved — for example hotels, transport operators and activity providers. We do not sell your personal information. 5. Retention We keep your information for as long as needed to provide your booking and to meet our legal, tax and accounting obligations. 6. Your choices You can ask us to access, update or delete your personal information. To do so, please contact us using the details on this website.